General Questions:

Will I receive a new or old/used book for rent?

You may receive a new or old/used book, based on your choice/availability. All used/new books will be in acceptable rental condition, as determined by us and available for rent or buy.

Will my book include the CD, codes, and other supplementary materials?

We do not assure that the supplemental materials will be included when you rent books from booksemperor.com. If you buy a new book, then supplementary materials would be included, but if you rent any book, then we do not guarantee that supplementary material will be included reason being the lots of cases happens when we don’t get back these supplementary materials after providing the books on rent and the supplementary materials are not easily available in market individually to buy.

Can I write and highlight in the book?

As a courtesy to future customers, we ask that you limit your writing and highlighting to a minimal amount. If the writing and highlighting are done within 1 or 2 pages, then you do not need to pay any extra charge, but if you have done writing and highlighting in 3 to 10 pages then you will be charged the penalty of Rs.100. And in case you done writing or highlighting in more than 10 pages or  If we determine that the book is no longer in acceptable rental condition when you return it, including because of excessive writing or highlighting, you will be charged the full purchase price, less any rental fees and extension fees you have already paid, and we will ship the book back to you to keep.

What does acceptable rental condition mean?

The Acceptable RentalCcondtion means:

  • No water damage,
  • No broken spine or binding,
  • Cover is not torn or taped,
  • No missing, torn, or loose pages,
  • No burns, fire, or smoke damage (i.e. Wills,Goldflake, Marlboro or other cigarettes :P)
  • No odor of any kind (including musty odor, cigar or cigarette odor),
  • No excessive writing or highlighting.

 

 What if I accidentally lost or damage the rented book?

In case if we find any damage in the rented book in small amount then you have to pay the penalty of Rs. 100 (That would be deducted from the deposited security amount) and if we find any damage in the rented book in large amount or if you lost the rented book then you will not get your security deposit money back.

For more details please refer to our Term and Conditions

 

Pricing:

Will I be charged sales tax on my rental order?

Taxes are applied to book rentals where required by state law

 

Shipping:

What shipping methods are offered?

In case of total order cost minimum Rs.499 BooksEmperor standard shipping  rates apply as per your area pin code so please check it on our Pin code checklist.

In case of total order cost more than Rs.499 Shipping is free of cost

Express Delivery:- If you do need any book within 4 hours or in the same day of your date of booking then we will get back to you in time depending on your location. But should be ordered before 12.00 pm. We charge Rs.100 for Express Delivery

Returning my book and late fees:

How do I return my books at the end of my rental period?

To return a book after the first 30 days of the rental period (when your exam got complete), simply go to Your Account on Booksemperor.com and select Your Book Rentals to view your rental library. Select the book you wish to return and then select “Return books” to print the return shipping label. Print out the packing slip and return shipping label. Package up the book(s) you wish to return, including the packing slip. Apply the return shipping label and return to the carrier on or before the due date. Return shipping is free when you use the provided shipping label.

Where do I find my book’s due date?

You can find the due dates of all of your rented books on the Your Book Rentals page in your Booksemperor.com account, where you can also extend the rental period, purchase the rental book and initiate a return.

 

Will I be sent reminders as my return due date approaches?

Yes. Booksemperor will email you reminders for your rented books to the email address provided at time of rental.

What happens if I am late returning my books?

If you return your books after 30 days counting from the month of Return Month or the completion of your rent time period then we shall charge you a late fee of Rs 50.00.  Thereafter completion of your Mercy Time Period we shall not return your book and we shall also not return your deposited money. So please try to return your book within the decided time period. For more detail, Please refer to our Return Policy.

Does Booksemperor’s standard 30 day return policy apply when I rent books?

Yes, If you return the book within the first 30 days of your rental period in the same condition as when you received it, you will receive a full refund of the rental fee. If you return the book after the first 30 days of your rental period, you will not receive any refund of the rental fee.

How can I extend my book rental period?

You can extend your book rental within 15 days after completion of your rental time period or renew for another semester for an additional fee. 

Can I purchase the book during my rental period?

Yes, when you rent books at Booksemperor.com, you may purchase the book after the first 30 days of your rental period. Simply go to Your Account and select Book Rentals to view your rental library. Select the book you wish to purchase and then proceed through the checkout process.

Can I get a refund for an extension if I end up not needing it?

You can request a full refund for a book rental extension if you end up returning the book before your original pre-extension due date. You cannot request a refund for the extension after your original due date has passed. The refund will be given in the form of an Booksemperor Gift Card. To request a refund, please refer our Refund Policy.

What does “Return Month” mean?

The month after completion of your rental period, when our courier partner will come to your door to pick up the books.

What does “Rental Fee” means?

The total price you’ll pay to keep the books for the entire rental period (from receipt date to return date or month)

What does “Rental Price” means?

What you would pay for the book if you were to buy it.

What does “Mercy Time Period” means?

The mercy time period of one month after completion of your rental time period.

What does “Security Deposit” means?

A deposit of full MRP of the book is charged when you rent any book. This deposit is returned to you after completion of your rental time period and after deduction of rental fees if you sent back the Book to us in good condition on time. Any late fees or damage penalties are adjusted against this amount.

What does “Express Delivery” means?

If you do need any book within 4 hours or in the same day of your date of booking then we will get back to you in time depending on your location. We charge Rs.100 for Express Delivery.

What is the security deposit? Why do I need to pay it?

Security Deposit is the advance deposit money equivalent to MRP of the book charged when you rent any book.  This amount is just a security that we keep while you have the book and will be returned to you after completion of your rental time period. But the book should be returned within the time and in good condition. In case of any damage in Book the penalties are adjusted against this amount.

What if I need a book within 4 hours?

We’ll try our best to help! If you need your book urgently please click on the “Request Express Delivery” button available on each page. Enter your information  our team will get back to you within 4 hours, depending on your location.

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